Consumer Dispute Resolution

In the event of a dispute, the consumer may resort to an Alternative Consumer Dispute Resolution Entity (ADR).

Competent ADR entity for the Autonomous Region of Madeira:
Consumer Dispute Arbitration Centre of the Autonomous Region of Madeira (CACCRAM)
Address: Rua Direita n.º 27 – 1st Floor, 9050-405 Funchal, Portugal
Phone: +351 291 215 070
Email: cacc@mni.pt
Website: www.srrh.gov-madeira.pt

Consumers may also use the European Online Dispute Resolution (ODR) Platform, available at:
👉 https://ec.europa.eu/consumers/odr

Further information is available on the Portuguese Consumer Portal:
👉 www.consumidor.gov.pt